Complaints

Step 1: Immediate Reporting

If you have a complaint regarding an incident, staff member, or any aspect of our services or facilities, please report it promptly. You can do so by emailing us at chris@regenesis360.com. Your email should include:

• Your full name and contact information
• The name(s) of any individual(s) involved
• A detailed description of the issue or incident
• The date, time, and location of the occurrence

We encourage you to provide as much detail as possible to help us address your concerns quickly and effectively.

Step 2: Acknowledgement

We will acknowledge receipt of your complaint within 24 hours. This acknowledgement will confirm that your complaint has been received and outline the next steps in our investigation process.

Step 3: Preliminary Review

Our team will conduct an initial review to assess the validity and seriousness of the complaint. This may involve:

• Reviewing relevant records or footage (if applicable)
• Speaking with witnesses
• Consulting with the parties involved

If additional information is required, we may contact you to gather further details.

Step 4: Formal Investigation

If the preliminary review determines that further investigation is necessary, a formal investigation will be initiated. During this stage:

• A designated investigator will be assigned to the case.
• The investigator will conduct detailed interviews with all relevant parties.
• All evidence, including written records, video footage, and witness statements, will be thoroughly reviewed.

Step 5: Resolution

Once the investigation is complete, the investigator will compile a report with their findings and recommended actions. Potential outcomes may include:

• Mediation between the parties involved
• Disciplinary action against individuals (if applicable)
• Updates to policies or procedures to prevent similar issues in the future

We will communicate the resolution to you within 10 business days of completing the investigation. If additional time is required, we will keep you updated on the status of your complaint.

Step 6: Appeal

If you are not satisfied with the resolution, you have the right to appeal. To initiate an appeal, please email chris@regenesis360.com within 5 business days of receiving the resolution. Your appeal should include:

• Your original complaint reference number
• The reasons for your dissatisfaction
• Any additional evidence or information relevant to the matter

The appeal will be reviewed by a senior member of our team who was not involved in the original investigation. A final decision will be communicated within 10 business days of receiving the appeal.

Confidentiality

We treat all complaints with the utmost confidentiality. Information regarding your complaint will only be shared with individuals directly involved in the investigation and resolution process.

Retaliation

We strictly prohibit retaliation against individuals who file complaints in good faith. If you believe you have experienced retaliation as a result of submitting a complaint, please report it immediately to chris@regenesis360.com, and we will take appropriate action.

Contact Information

For any questions or further assistance regarding our complaints procedure, please contact us:

Address: 2 James Way, Suite #212 Pismo Beach, CA 93449

Email: chris@regenesis360.com

Phone: 805-202-2077

We value your feedback and are committed to ensuring a safe and respectful environment for everyone at ReGenesis360. Thank you for bringing any concerns to our attention and for helping us maintain the highest standards of professionalism and care.